Warranty Information

At Massive Discounts, we are committed to providing our customers with quality products and exceptional service. We understand the importance of having peace of mind with every purchase, which is why we offer comprehensive warranties on all our products.

Used Items Warranty

2-Month Warranty for Used Items

We offer a 2-month warranty on all used items. This warranty covers any defects in materials or workmanship under normal use during the warranty period. If a defect arises and a valid claim is received within the warranty period, we will repair the product or exchange it for a new one.

  • Coverage: Defects in materials or workmanship
  • Duration: 2 months from the date of purchase
  • Resolution: Repair or replacement of the item

Open-Box and Brand New Items Warranty

6-Month Warranty for Open-Box and Brand New Items

For open-box and brand new items, we provide a 4-month warranty. This extended warranty ensures that you can enjoy your product with confidence, knowing that it is protected against any manufacturing defects.

  • Coverage: Defects in materials or workmanship
  • Duration: 6 months from the date of purchase
  • Resolution: Repair or replacement of the item

How to Claim Your Warranty

If you need to make a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer support team at contact@massivediscounts.co.uk with your order details and a description of the issue.
  2. Submit Proof: Provide proof of purchase and any relevant documentation or photographs of the defect.
  3. Evaluation: Our team will evaluate your claim and determine the best course of action, whether it’s a repair or replacement.
  4. Resolution: We will repair the defective item or send you a replacement, ensuring your satisfaction with our service.

Terms and Conditions

  • The warranty is valid only for the original purchaser of the product.
  • The warranty does not cover damage caused by misuse, accidents, or unauthorized modifications.
  • Warranty claims must be made within the specified warranty period.
  • Shipping costs for warranty claims may be covered by Massive Discounts at our discretion.

For more information or to initiate a warranty claim, please contact our support team at contact@massivediscounts.co.uk. We are here to assist you and ensure that you have a positive experience with our products.